Frequently asked questions
- 01
To get started, click the "Sign Up" button on the homepage. You'll first be asked for your name and mobile number. On the next screen, you'll create your own unique numerical Access Code (like a PIN) and a password. Please remember these, as you'll need them to log in!
- 02
After you register, your account is created with a "Pending Verification" status. This is a security step. To gain full access, you need to choose a subscription plan and complete the payment.
- 03
After registering, you will be directed to our Plans page. Simply choose the plan that works best for you (Monthly or Yearly) and click the "Get Started" or "Go Pro" button. This will open a secure payment pop-up from Razorpay where you can complete your purchase.
- 04
Once your payment is complete, our administrative team is notified. We will manually verify the payment and activate your account. You will then have full access to all the features of the Pro Trader Journal.
- 05
Verification is a manual process to ensure security. We strive to activate all new accounts within 24 hours of successful payment. You can try logging in with your Access Code and password after some time.
- 06
Absolutely. Your journal data is saved in real-time to a secure, encrypted cloud database. We prioritize the privacy and security of your trading records.
- 07
Yes! The app allows you to create multiple journals. This is perfect for tracking different strategies, managing separate brokerage accounts, or experimenting with new trading styles without mixing up your data.
- 08
Of course. You own your data. Inside the dashboard, you have the option to export all your trading records from any journal into a standard CSV file, which you can use in Excel, Google Sheets, or other analysis software.
- 09
If your subscription plan expires, you will see a notification screen when you try to log in, and access to your dashboard will be restricted. You can easily renew your plan from that screen to instantly regain access to your journals and data.